UNEDUCATED VODACOM

****TY VODACOM SERVICES!!!!!

On July'20 I have taken a vodacom contract for R299.00 per month. In July'20 Vodacom debited my account of R175.00 and I returned the debit as I did not know what it was for. I contacted Vodacom and they said it was for Pro rata for July'20 and added my Aug'20 bill to the amount with a R100.88 penalty fee for the debit order that i reversed, so it left me with a bill of R585.84. On 1 Sept'20 I went via Vodacom app and paid my total amount due of R 585.84 for Jul'20 and Aug'20, that leaves my account on R0.00 AS SHOWN ON MY VODACOM STATEMENT THAT I WILL GLADLY SHARE ALONG WITH A FULL ACCOUNT RECON..

Now on 1 Sept'20 after I paid my full bill Vodacom went and put another debit order through for my July'20 and Aug'20 bill, that obviously returned unpaid as I have already paid it. Vodacom is now again charging me a penalty fee of R100.88 due on 1 Oct'20 along with my Sept'20 bill and they also added double Accidental damage fees.

That again leaves me to pay a overcharged Bill of R 522.13 DUE OCTOBER 2020.

I PHONE THE ACCOUNT DEPARTMENT AND THE SNOTTY LADY TELLS ME THAT I NEVER PAID MY BILL.....

THIS IS WHAT I ACTUALLY SHOULD BE CHARGED.

SUBSCRIPTION FEE PLUS IDENTITY FEE PLUS LINE FEE...R308.99 ACCIDENTAL DAMAGE FEE....R60

THAT COMES TO A TOTAL OF R 368.99

FIX THIS OR GET SOMEONE IN THE ACCOUNTS DEPARTMENT THAT ACTUALLY WENT TO SCHOOL.