uneducated staff (fail to do what asked)

I have requested for my debit order to go off on the 7th off May which was suppose to be today , somehow Vodacom 1ns again managed to mess this up I phoned in on the 4th of May to request a force debit to be done for today spoke to a lady and she said the request has been send and it will be done REF: S3-8503J-J60KI , anyway I have been receiving annoying calls from your accounts department for the last 2 days saying I haven't paid or made any attempt 2 make payment what so ever , PLEASE TRY GIVING ME THAT 100 FINE if your call center is not educated enough to set a force debit , I'm always having a problem with Vodacom , and Darren from account still has the cheek to tell me when I arranged for another force debit that if I fail to pay my phone will be cut and that I will be getting a bad credit score please go ***** yourself kindly Vodacom as I never fail to pay and have made proper arrangements but your lovely staff aren't very smart at all please do something about this send them to school train them I don't know but 4 flips sake really getting tired of you guys not giving the service I'm paying for , as soon as my contract expires don't even think of phoning me I will be mo