1 reviews | Active since Apr 2025
UNEDUCATED ASSISTANTS - POOR DELIVERY - NO WIFI STILL - VODACOM WIFI - RATHER FIND ANOTHER SERVICE PROVIDER!
In November of this year, 2025, I took out a wifi home package. This was supposed to be activated on the 1st of December 2025.
After struggling with several help line numbers, and many hours wasted, I am still not able to use this luxury. Therefore I am paying for an product I am unable to use with 600Gigs just lying on this cell number!
Technitians cannot help, must activate sim, after sales/activations say it is activated, subscriptions has no idea what I am talking about!
Technitian I spoke to, very patient and friendly, says the sim card I have is not compatible with the rooter to activate and connect to be able to use my wifi.
Apparently the numbers at the back of the sim must be *** to be able to connect. The sim number I have is too old and he needs After Sales/Activation to change sim to this?
Unless some-one urgently assists me I am going to bring back my rooter, have it cancelled of my account and moving to another service provider who actually understands what needs to be done. It feels that the vodacom assistants have no idea what to do and therefor long listening to the same song on repeat being shunted from the one department to the other.
I am beyond frustrated!! Come on Vodacom! I have never had such bad service from any company in my Life!!!!!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
All together I have been on the phone with Vodacom for more that 8 hours since 1 December 2025.
Surely some-one must understand what the technician needs to have happen to enable me to connect and activate the Wi-Fi home rooter?
In short, I was sent the incorrect SIM with the rooter, this sim is for a cell-phone and does not correspond with the rooters requirements to connect. Technician gave me the correct sim number connected to rooter, they need to do sim swop and activate after migrating the wi-fi cell number.
Then only will the rooter communicate and be in position to be activated.
For Heavens sake!!!! How can no-one comprehend the above if I, who does not even work for Vodacom, understands the simplicity of this?
They also do not capture customer problems on the system which means every new agent you talk to you have to repeat your story too!!!!
Now I get a call from an agent wanting to know what I want to upgrade to as she got instruction to assist me with that!! Liewe Hemel Vodacom!!!!!!
Imagine purchasing a brand new car, wrapped and delivered to you via flatbed truck.
The next day you need to drive this to work, but oops! No engine!!!!!
Get it right!!
All together I have been on the phone with Vodacom for more that 8 hours since 1 December 2025.
Surely some-one must understand what the technician needs to have happen to enable me to connect and activate the Wi-Fi home rooter?
In short, I was sent the incorrect SIM with the rooter, this sim is for a cell-phone and does not correspond with the rooters requirements to connect. Technician gave me the correct sim number connected to rooter, they need to do sim swop and activate after migrating the wi-fi cell number.
Then only will the rooter communicate and be in position to be activated.
For Heavens sake!!!! How can no-one comprehend the above if I, who does not even work for Vodacom, understands the simplicity of this?
They also do not capture customer problems on the system which means every new agent you talk to you have to repeat your story too!!!!
Now I get a call from an agent wanting to know what I want to upgrade to as she got instruction to assist me with that!! Liewe Hemel Vodacom!!!!!!
Imagine purchasing a brand new car, wrapped and delivered to you via flatbed truck.
The next day you need to drive this to work, but oops! No engine!!!!!
Get it right!!