GK
Greg K

1 reviews | Active since Feb 2015

16 Feb 2015, 20:51

Unecessary Admin Fees

Disappointing to find out when renewing my Vodacom mobile contract for the fifth two year cycle I had to pay a R150 admin fee. I was told in no uncertain terms that the fee is applicable, take it or leave it. This is the gratitude one receives for being loyal to a Mobile Vendor for ten consecutive years. Yet first time subscribers to Vodacom don't pay admin fees even though new sim cards and connections are required...

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Replies (1)
Vodacom
Vodacom's reply17 Feb 2015, 07:38
Official
Hello greg.kappers,

We do thank you for the posting.

The matter will be referred to a consultant to investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team