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Breadon L

1 reviews | Active since Dec 2021

07 Dec 2021, 16:29

Uneccessary fees

I tried to see if I could upgrade end of November, apparently my vodacom account was in arrears with R108. I made cash payment for my entire bill for Desember to be able to see if I could upgrade allowing the system to be unlocked. Because of paying the account the debit order would be a double payment for Desember. So I disputed it. So I have been charged for paying early and now a fee is charged because of this. This is truelly a way to rob the cuatomers and I am very displeased

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Replies (2)
Vodacom
Vodacom's reply08 Dec 2021, 08:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply08 Dec 2021, 19:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, once a debit order returns back as unpaid, you will be charged penalty . To fami****ize yourself with the T&C;s of the contract, you can select the link below:

https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team

Best regards,