1 reviews | Active since Oct 2016

24 Jan 2017, 16:28

Undermine and mistreated

<p>I want to vaal mall vodacom4u. I got there to inquire abt my *****lant account that was open at vodacom. I try to explain the guy helping me answers his phone will helping after he asks me question will i want answers from him. He was not intrested in helping me. He did not ask for my id number instead he kept asking me question. Then when i asked to see the manager name is Maas Gert. I was told he want to pick n pay i asked if they could call him on his cell they told me left it. I waited for an hour. He got there an took side did pnot listen to my side off the story he told me swored at his staff bt i told him if i did i was sorry bt his assistent manager by the name of Tiro Mogopudi had no ryt to through me with my papers and when i tell him what is staff did , he told me he did not through me with the papers. I asked but u were not here. Then he left me sitting there with no help. I am sick of vodacom shop treating us like we dont bring our money to them. He told me even if i took their names nothing will happen. I felt undermind nd mistread by my own african brother what will the manger do then. I asked ppl around the mall they told me that is how the operate when it comes to black ppl. The other staff zszzzźzźźźefhetëe77er7ww ********** ********** ********** 25434s saw him when he through me with my papers. Really now when mr pick n pay comes back they start speaking as if janked their chains.</p> <p>Bad bad bad bad rotten service</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply24 Jan 2017, 19:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply26 Jan 2017, 11:15
Official

Dear Shawn,

Your contact details are not correct.

Regards,

Cassandra

Best regards,