Under-Insured/ NO TANGIBLE FEEDBACK - STILL WAITING

My phone got crushed (11/03) and I reported this at Vodacom the next day because I use my phone for day to day production so I was hoping to get a quick respond. Fortunately they responded and to my surprise they under insured me when I upgraded my previous phone to NOTE10 and they approved 10k which on my side meant a serious downgrade. Enquired at Insurance and one of the lovely ladies who helped me escalated the issue to a back-payment of premium to balance the level of phone to note10, now.....this all happened on Saturday (13/03). Today is day 5 and when I call, NO TANGIBLE FEEDBACK YET. FIVE DAYS OF NO PRODUCTION AT WORK AS I USE MY PHONE, This is frustrating!!!