LC
Laura C

1 reviews | Active since Mar 2017

30 Mar 2017, 09:38

UNDELIVERED PROMISES > PATHETIC CUSTOMER SERVICE

<p>My Husband has renewsed his contract with Vodacom mid feb , included in the contract was 5gig data , to date we have not recieved the data . He has contacted numerous people but we get no help . Even i tried to call , they wouldnt help me . this is so pathetic because when they want you to take a product there are many promised made. This is frustrating and annoying because we keep calling and are always put on hold transferred from pillar to post then told we are in the incorrect department , futher more we are advised that the system is offline and we will be called but , to date that call back has never come . We dont have time to sit on the phone whole day trying to sort this matter out . VODACOM NEEDS TO KEEP TO PROMISES MADE AND DELIVER ........................</p>

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Replies (3)
Vodacom
Vodacom's reply30 Mar 2017, 09:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Mar 2017, 11:02
Official

Good day

As per our email correspondence, the matter has been resolved.

Regards

LA

LC
Laura C's update30 Mar 2017, 11:23
Reviewer Update

Correction the matter has not been resolved , i don't know what system you are looking at but nothing has been updated on my side , so please re look at your records , because clearly the person that has informed me that the matter is resolved has not even viewed this complaint.