Undelivered parcel

I have been waiting to receive my new phone from Vodacom for over a week, when I first made the online purchase I advised them that my address may change from time to time as I am home-bound on Mondays and Fridays and from Tuesday to Thursday I am at the office. I was expecting m device today 19/10 I followed up with RAM and I was told that the parcel was sent back to Vodacom, no explanation was given, I then called the sales & upgrades dept to query this, I spoke to Quail, I tried explaining to her that when she arranges delivery of my parcel she needs to be explicit with RAM around the delivery date. Unfortunately as mentioned I have two locations where I can be found, with covid and us being at the office RAM should make provision for this. RAM JUST NEEDS TO CONFIRM WHEN DELIVERY WILL TAKE PLACE IN ORDER FOR ME TO GIVE THEM THE CORRECT ADDRESS. this is the nonsense man.