Undelivered fibre installation service

I have sent all my completed forms to get fibre installed at my home on the 12th of December 2019. No one has called me to get this installed as at today’s date. When I emailed the sales person, Joshua Humpreys (***) he said he will follow up and contact the installation team. This is 2 months down the line now. I asked to change the billing account as well and he said he cannot assist me. This is really a joke and impossible to take to 2 months to get fibre installed.