GM
Godfrey M
1 reviews | Active since Oct 2020
08 Dec 2022, 10:05
Undelivered card machine.
I am a Bolt driver in Johannesburg, I purchased a kwikka card machine on the 1st November 2022, even now the manager is still on his way to the logistic department to instruct them to deliver my machine, yesterday I called more than 4 times and manager put me on hold for long and disconnect my calls. I am really struggling with my clients that want to pay via card machine I even loose business and rated low. My business is stuck, I now survive on mere 40 bucks rides.
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Replies (2)
Vodacom's replyOfficial
08 Dec 2022, 10:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Dec 2022, 10:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GM
Godfrey M's updateReviewer Update
08 Dec 2022, 10:21I spoke with a lot of consultants and they were unable to assist me, I suggested if your logistics company does not want to do the job, I can come pick up the device and you pay me for logistics you don't agree, you so unprofessional guys. I don't want to go the refund process, because you might even want me to shoot a picture at Bank to ensure I bank with them.
GM
Godfrey M's update08 Dec 2022, 10:21
Reviewer Update
I spoke with a lot of consultants and they were unable to assist me, I suggested if your logistics company does not want to do the job, I can come pick up the device and you pay me for logistics you don't agree, you so unprofessional guys. I don't want to go the refund process, because you might even want me to shoot a picture at Bank to ensure I bank with them.