PC
Portia C
1 reviews | Active since Dec 2020
22 Dec 2020, 18:23
Undebitted balance
I had a cellphone contract with Vodacom where every month they debited my bank account but to my amazements when I checked my credit score that say I haven’t paid how can I pay when I have given you my banking details to debit I didn’t deposit the money in their accounts when you call they can’t even find my name on their system how useless are they
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Replies (2)
Vodacom's replyOfficial
23 Dec 2020, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Dec 2020, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Dec 2020, 10:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the account was closed and an instruction sent to all the relevant bureaus to update your payment profile. This process can take within 7-14 working days. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Dec 2020, 10:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the account was closed and an instruction sent to all the relevant bureaus to update your payment profile. This process can take within 7-14 working days. Regards Consumer Website Team
Best regards,