ZZ
Zandile Z

1 reviews | Active since Dec 2019

07 Mar 2023, 17:58

Uncouthed & *********** Sales Agents @ Vodacom The Glen.

Terrible customer service. My sister and I went to the shop to buy phones on contract. The entire process felt like torture. My application had to be vetted twice because Delron (sales assistant) didnt know what he was doing. My sister never got her phone because she had to wait 4 weeks for a phone to be delivered, only to find out that they dont manufacture the phone anymore. Bare in mind that we had to follow up. No call or update from them. Nothing. She eventually decided to cancel her application. The shop assistants are so clueless, uncouthed and lacking in respect. As soon as you see that Vodacom shop door, do yourself a favour and walk away.

0
Replies (2)
Vodacom
Vodacom's reply08 Mar 2023, 07:39
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
ZZ
Zandile Z's update10 Mar 2023, 16:24
Reviewer Update
That is a lie! I was advised when I followed up after 4 weeks. Did they tell you who seemed for the follow up? Did they tell you that they ignored my calls several times? I am the one that had to run after them to find an answer!

Don't lie! They didn't even give us another alternative. Now I am forced to take my business elsewhere 😒