PP
Penny P

1 reviews | Active since Jan 2017

18 Jan 2017, 13:42

Uncooperative staff at Cape Gate Vodacom Shop

<p>Vodacom Shop Cape Gate - bought a charger for iphone which does not work went there yesterday for 3rd time (already had it replaced - would be my 3rd charger - they don't even have iPhones to test on) and asked for a refund because the product it is not working. I was informed that they will not give a refund because it is the policy of Vodacom that no refunds are to be given, you have to purchase something else from the store. Unfortunately there is nothing else we need. What happened to the consumer Act where if a product is returned in a reasonable time as stated in the Act you will get a refund if there is no customer satisfaction. Is Vodacom above the Law with regards to The Consumer Act which was passed by our Courts. <br />Really not happy with service of Vodacom.</p>

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Replies (3)
Vodacom
Vodacom's reply18 Jan 2017, 13:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jan 2017, 13:45
Official

The reported instance has been reviewed and addressed.

Please refer to our correspondence.

Warmest regards

Elroy

PP
Penny P's update25 Jan 2017, 21:08
Reviewer Update

Thanks Vodacom for addressing the problem and being so prompt in sorting out the issue it was greatly appreciated and don't feel like I have being taken for a ride and that Vodacom does take any complaints seriously.

Regards

Penny