CW
Craig W
1 reviews | Active since Mar 2009
03 Jun 2020, 09:52
UNCONTACTABLE VODACOM
Vodacom must be one of the most difficult companies to make contact with, their website does not work, you cannot get through to their call centre. I received an email from Vodacom today with the following subject line: "Thanks for joining our Vodacom family and congratulations on your new smartphone." I have not upgraded & I am sure I must be almost due for an upgrade but I cannot get through to Vodacom to query their mail.
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Replies (2)
Vodacom's replyOfficial
03 Jun 2020, 11:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2020, 11:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CW
Craig W's updateReviewer Update
04 Jun 2020, 14:33Its now the next day at 14H30 & I am still waiting for a consultant to contact me in due course & I left a please call me on your call centre yesterday, I can see Vodacom really takes customer service seriously & there could be ***** on my acc as I didnt do the upgrade.
CW
Craig W's update04 Jun 2020, 14:33
Reviewer Update
Its now the next day at 14H30 & I am still waiting for a consultant to contact me in due course & I left a please call me on your call centre yesterday, I can see Vodacom really takes customer service seriously & there could be ***** on my acc as I didnt do the upgrade.