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Nadine R

1 reviews | Active since Oct 2020

03 Oct 2020, 13:54

Unconstitutional

Vodacom is discriminating again client that are under debt review. This is unconstitutional as we are allowed to apply for services. I've had my account for more than 10 years. During my debt review period I have had services added, 2 new upgrades and an additional line added. All of the sudden this is a problem.

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Replies (3)
Vodacom
Vodacom's reply03 Oct 2020, 17:28
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team
NR
Nadine R's update05 Oct 2020, 12:09
Reviewer Update
I haven't received a call from anyone, when should I expect the said call?
NR
Nadine R's update05 Oct 2020, 18:10
Reviewer Update
Big corporates literally **** the man in the street. So there is not consideration for us. You referred to me as a valued customer. Seriously. Thank you for nothing
You don't provide dates or explain when the change was made. Vodacom discriminates against people under debt review.