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GW
Gary W

1 reviews | Active since Mar 2011

19 Jan 2018, 14:21

Unconcerned Vodacom

In March I will have been with Vodacom 21 years. They excpect customer loyalty but I am afraid they no longer deserve my loyalty. Since November I have experienced nothing but shocking service. How they got to No.1 is anyones guess but today I mailed telling them basically enougn is enougn and I am cancelling my debit order. This due to incorrect billing from a cancelled contract and upgrade as well as a subscription charge for a service "i must have clicked on when visiting their page"... yeah right! Their call centre staff are very obliging and I now am of the opinion it is only to get a good review. They dont follow up and no reference is ever gjven on a telephone calls made to them. I sent my mail at 08:58 today 18th Jan. Normally by now I would have heard something.. not even a "sorry we taking so long but we are working on it.." just zip, nothing so it confirms they are just not concerned... Keeping my complaint private and between us does not help one bit so its to Hello Peter I turn to see if there is anybody alive and kicking at Vodacom that cares a hoot! Lets see

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Replies (5)
Vodacom
Vodacom's reply19 Jan 2018, 15:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

GW
Gary W's update19 Jan 2018, 15:22
Reviewer Update
With respect.. you have been aware of my complaint for some time but chose to ignore it...
Vodacom
Vodacom's reply24 Jan 2018, 14:25
Official

Good day Gary,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team

Best regards,

GW
Gary W's update24 Jan 2018, 19:03
Reviewer Update
Dear website team. Thsnk you.. i did indeed receive a satisfactory outcome to my query. It is just a pity that i had to resort to hellopeter to get any satisfaction however it appears to be resolved now and i thank you, Regards
GW
Gary W's update29 Jan 2018, 12:06
Reviewer Update
Well well... After believing that the previous issues I reported here had been sorted I still decided to try and do business with you and attempt an upgrade! When I did the online query and entered my cell phone number I received a "Congratulations .. you qualify for an upgrade.." SMS. So I click on "Get an agent to call me" which he did today who was the same agent who started all the problems back in Novembe. To say he is not customer orientated at all is an understatement. Was all very friendly at first. The first thing he tells me after asking me the cell phone number and security questions is that I don't qualify for an upgrade. . When I try and explain the history and as soon as he heard that he was the original agent I spoke to back in November his whole attitude changed. He was not at all interested in my explanation or that he would investigate why the "system" says I was not due for an upgrade. All he wanted to know was what handset I was interested in and could not care about discussing my needs at all and suggested I go to a Vodashop. When I said i preferred to deal with Vodacom upgrades department (big mistake on my part) he eventually basically told me to "either upgrade or get lost as we have many other calls to answer"... I told him to go and then deal with the other calls to which he just said "Goodbye"... NICE ONE! On top of this I still find my online account shows I will be debited for a handset that was sent back on January4th... Your so called "customer services" department just dropped the ball again..