Uncolited call and BAD service from Vodacom

<p>on 30 June 2017 I received an uncolicited call from Vodacom wrt the data I use on my contract. According to Vodacom I use less sms and calls vs the data I use and they offer me better priced, cheaper data at R949 per month. There will also be no migration fees or costs involved. From 7 July I was unable to make phone calls, receive phone calls, make or receive sms's, use whatsapp etc. Basically I have no services. </p> <p>The quote number for this call is: 1- ********** ********** . The order number for this cal is: 1- ********** ********** .</p> <p>On 7 July I contacted Vodacom on 082111 to correct and amend this with immediate effect, the same way they implimented it and not only at the end of July. It is clearly not what was explained and "sold" to me. I requested this to be corrected immediately as I need my normal "previous" contractual services. According to Treating Customers Fairly, i was deffinatley not.</p> <p>I spoke to a 'Lavone" in the call centre, 'Dineo" and a "Mashaba" in the client solutions centre. The level of rudeness and un client centric way they 'dealt' with me and the lack of concern about me problem was insurmountable! Mashaba was just plain disrepectful. I requested to speak to a manager and was told that the manager has no authority. At this point I ended the call.</p> <p>My request is that this be corrected immediately, 7 July and disciplinary action to the three rude Vodacom employees!</p>