1 reviews | Active since May 2016

13 Dec 2019, 17:29

Unclear Information

Yesterday I received a call from Melanie who told me about a Data Top Up plan and it seemed like a good package, I then changed my service plan to the one she was telling me about. However, today I realised that my current plan (Flexi175) is much better and cheaper. Melanie had adviced that I can change the plan at anytime, however today when I called Vodacom to switch back to the Flexi175 I was told that I can only change it in 3 months. Why am I getting different information from the same company? Please change my service plan back to the Flexi175 plan, I do not want the new plan to be implementing. Thanks.

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2019, 11:38
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team