KW
Ke W
1 reviews | Active since Mar 2016
06 May 2021, 21:37
Unclear how Vodacom bills sharecalls and unreachable by email
I'm unable to contact Vodacom by email. Hence 1 star but that's not why I'm writing this review.
Does Vodacom charge extra to dial sharecalls and if so why?
Why charge extra especially as the recipient of the call is subsidising the cost of the call?
Why hasn't Vodacom updated it's infrastructure to bill sharecalls correctly?
After all. Share calls should be cheaper to phone, not more expensive.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 May 2021, 06:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 May 2021, 06:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KW
Ke W's updateReviewer Update
07 May 2021, 10:46So sharecall numbers (086) are charged the same as dialing Telkom landline (011) numbers on Vodacom prepaid?
KW
Ke W's update07 May 2021, 10:46
Reviewer Update
So sharecall numbers (086) are charged the same as dialing Telkom landline (011) numbers on Vodacom prepaid?
KW
Ke W's updateReviewer Update
07 May 2021, 15:59But why are they not cheaper? It's a sharecall so the company I'm phoning is subsidising the call so that I pay less to phone them (can be very expensive waiting 30 to 45 minutes just to speak to someone and if their computer is slow like it often is you can add an extra 15 to 30 minutes, and before you look you have spent R60 airtime just for 1 phone call)
KW
Ke W's update07 May 2021, 15:59
Reviewer Update
But why are they not cheaper? It's a sharecall so the company I'm phoning is subsidising the call so that I pay less to phone them (can be very expensive waiting 30 to 45 minutes just to speak to someone and if their computer is slow like it often is you can add an extra 15 to 30 minutes, and before you look you have spent R60 airtime just for 1 phone call)