Unclear Feedback

This was my complaint: \We are a company spending quite the amount monthly on all our accounts with Vodacom. They solved our first bill shock query but because it took 3 months to sort it out they made the same mistake again and now after logging the problem with them on the 18th of Feb and they said they would respond in 24 hours, I am still waiting. <br> This is now the 3rd time we received a high account on the same number after a call limit was initiated with the opening of this contract. Can someone please assist us.<br> <br> SUPPLIER'S RESPONSE Vodacom Time and Date 12:47:53 | Tue 23 Feb 16<br> Hello TB Enterprises,<br> Thank you for making us aware of your complaint.<br> We would like to apologise for any inconvenience caused.<br> A consultant will make contact with you in order to best assist you.<br> Kindest Regards<br> Consumer Website Team<br> UPDATED RESPONSE Vodacom Time and Date 14:48:52 | Fri 26 Feb 16<br> Hello TB Enterprises,<br> As discussed, you have been advised accordingly.<br> Kind Regards,<br> Candice<br> <br> What does that mean? All I know is I was promised that this would be followed up and I would receive feedback - That has not happened yet??"