Uncaring (waiting for recording)

I said on my 27 November 2019 (date corrected) As they (Vodacom) want one to take contract, sales people speaks nice. But when Vodacom is not willing to solve problem, the send some one who will harshly speak to me. (That is what Vodacom did even now.) I asked Vodacom to:- 1. Listen to Sales person who spoke to me when arranging my *** data contract in 2017 around August, September. Did Vodacom listen? What did they hear from recording?

Actually, I am still waiting Vodacom to arrange me to listen to this recording as I requested.

At this point, may I ask Vodacom to arrange me to listen to recording made when upgrading contract on the number ***.

Yes, please arrange me to listen two recordings:- One when upgrading *** Two when upgrading contract on the number ***

2. Listen to the call I made ********** on 13 November 2018 at 7:32 P.M. 3. Listen to the call from Vodacom member made to me from the number ********** on 14 November 2019 at 3:35 P.M. 4. Check statements, especially November 2017 and November 2018 for changes made on this contract. Now I had to pay about R100 above what we agreed. Why? Yours Mabutana Jack Kabini