DD
Doug D
1 reviews | Active since Oct 2017
25 Jul 2019, 07:36
Uncaring Vodacom
To whom it may concern
Due to a slow internet connection on our Vodacom modem, I contacted Vodacom and informed that our connection alternates continuously between UMTS (3G) HSPA+. Although I have been given a reference number ***, no one has contacted me or escalated my situation.
Regards
Doug Mc Dougall
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Jul 2019, 09:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jul 2019, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jul 2019, 14:54 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2019, 14:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,