Uncaring attitude of Vodacom staff

Vodacom is literally toying with young people's lives.

We've now tried 3x to get a letter from Vodacom stating that we don't have 2 accounts with their organisation. 2x Accounts have shown up on our ITC showing that we are paying close to R8000.00 per month (on the 2 Vodacom accounts) which makes us "over-indebted" and as such our son's study loan from the bank has been declined.

The bank stated that if we can have Vodacom write a letter that we in fact only have 1 account (which is indeed the case) that they would grant the study loan - the letter is the only thing standing between our son and his studies.

We were promised 3x by different Vodacom consultants that the letter would be forthcoming, but apparently it seems like an unsurmountable obstacle for Vodacom to write a letter confirming that their customer indeed only has one account with them - as they can clearly see from their own records.

I am totally disappointed in this service provider who does not seem to give 2x hoots about other people's futures. Shame on you!

I intend to go to the newspapers with this story seeing that Vodacom's response so far has left MUCH to be desired.