Uncaring and useless pathetic service

Horrific service and too big to care

Been trying to cancel or relocate my fibre line since November 2020. . Call centre gives you all kinds of information which leads to nothing really. I was given two email addresses to send relocation services to...neither ever respond to your mails . When you call service centre different people give you different advice. Eventually I was advised to rather cancel line as we were moving house. Catch is this cancellation or relocation could take up to three months .

I sent relocation mail in November as we were moving end of January 2021, only in February 2021 after numerous calls did I seem to be making progress. I now have to pay for February and March usage , which I actually didn't use as we had moved, so from November 2021 cancellation only effective end March 2021. I did get the call centre agent to email the relevant persons so that I could be credited for February and March but to date nothing ever materializedfrom that , not really surprising. I too have a reference or SN number but these actually mean nothing , as some service centre agents couldn't even link any reference number to my account. My wife has opened a line in her name as she has a telephone contract with Vodacom and now a fibre account but her line after two months is still not even active. I have two Vodacom telephone contracts , and have had this fibre issue but after this experience I'll really have to be a fool to renew anything further with Vodacom ever again.

Please stop *****ing from customers and reverse the two months payment I have to make to the fibreline as none of this was my fault but the incompetence of your staff.