UNCARING AND DISHONEST

I have a contract with Vodacom its a two for one deal in January this year i lost my job and I have since then become a stay at home mom. I have tried to honor my contract , however the account went into arrears and I had called Vodacom and even sent the affidavit. When i spoke to the agents in Feb/March they said that my line be converted to prepaid until the arrears were sorted. I still owe R110 but then I had net called in to request that my line be resumed as I cannot afford this contract. Now when I called in one agent says the line couldn't be on prepaid the other said , it was you don't know your products it seems. Now I AM BEING TOLD THAT MY CONTRACT HAS BEEN EXTENDED FROM MARCH 2023 TO AUGUTS AND MY HUSABANDA CONTRACT WHICH IS UNDER THE SAMEACCOUNT IS NOW EXTENED TO 2025 HOW THE HELL. ONE OF THE FLOOR MANAGAERS MUZI SAID HE WOULD GET BACK TO ME HE NEVER DID I AM UNEMPLOYED I CANNOT AFFORD THE CONTRACT AND NOW I AM BEING TOLD THAT THE CONTRACT CANNOT BE CANCELLED I HAVE JUST TRIED TO GET IT UP TO DATE I I KEEP GETTING SENT FROM ONE AGENT TO TE NEXT AS ONE SAYS SOMETHING DIFFERENT FROM THE OTHER . AND WHO ASKED YOU TO RESUME THE LINE I DIDNT I DONT HAVE THE MONEY TO OAY FOR THIS CONTRACT. THEN I STILL GET AN SMS TO SAY THAT TMY SERVICES ARE PENDING DISCONNECTION WHICH IS THE ARREARS AMOUNT OF R110 SO ONE SIDE I AM TOLD THAT THE LINE WAS RESUMED BECAUSE THE ACCOUNT IS ON A LOW AMOUN THE OTHER SIDE I AM BEING TOLD UNLESS I PAY THE SERVCE WILL BE DISCONNECTED. PLEASE UNDERSTAND YOUR PRODUCT AND TEACH YOUR AGENTS BECAUSE CALLS ARE SUPPPOSELLDY RECORDED SO I WOULD LIKE THE COPIES OF ALL THE RECORDINGS TO TAKE TO MY ATTORNEYS I HAVE ADVISED YOU I AM UNEMPLOYED YET YOU INSIST ON ME KEEPING THE CONTRACT