FF
Fanie F
1 reviews | Active since Jul 2020
13 Sept 2023, 12:21
Uncapped wifi data
Good day I trust you are well In regards of uncapped Wi-Fi At the start of January 2023 I had the contract uncapped Wi-Fi at home and then all of a sudden they kept it on 600 GB of data Now when I want to cancel the contract due to the fact that I am putting in kurlec fibre at home. Now when I want to cancel this contract from vodacom they tell me I must pay a certain fee for cancelling the contract prematurely and that is not acceptable if you have uncapped Wi-Fi contract they cannot change the contract without your knowledge and they have kept it and at a certain GB they throttle it as well I am not very happy with the service I am receiving from vodacom
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Replies (2)
Vodacom's replyOfficial
13 Sept 2023, 14:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2023, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Sept 2023, 14:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that all home internet customers were afforded the opportunity to cancel or migrate at no cost, after we updated our terms and conditions. Customers had until the 30/04/2023 to inform us of the option selected. The normal premature cancellation process will now apply, should you wish to cancel your home internet service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that all home internet customers were afforded the opportunity to cancel or migrate at no cost, after we updated our terms and conditions. Customers had until the 30/04/2023 to inform us of the option selected. The normal premature cancellation process will now apply, should you wish to cancel your home internet service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2023, 14:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that all home internet customers were afforded the opportunity to cancel or migrate at no cost, after we updated our terms and conditions. Customers had until the 30/04/2023 to inform us of the option selected. The normal premature cancellation process will now apply, should you wish to cancel your home internet service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that all home internet customers were afforded the opportunity to cancel or migrate at no cost, after we updated our terms and conditions. Customers had until the 30/04/2023 to inform us of the option selected. The normal premature cancellation process will now apply, should you wish to cancel your home internet service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,