Uncapped price, limited service

I have a number of issues with Vodacom and I am ready to switch network providers.

Firstly, somebody at Vodacom changed my contract from uncapped wifi to 200GB a month WITHOUT MY KNOWLEDGE in 2024, yet I am STILL PAYING for UNCAPPED wifi.

Secondly, once a week, my wifi is off. I can't phone Vodacom for assistance because the customer care number doesn't even ring. Just silence from the minute you press call.

Then, if by some miracle I can get hold of someone, the response is always the same - "There's nothing on my side".

Also, Vodacom sales is far too pushy. They cannot take no for an answer. I am now stuck in a 36 month contract with a phone that I despise but was promised "is even better than a reputable brand". It gets stuck, the keyboatd won't pop up when I want to type a message, the screen will go black at random times and, try as I might, it just won't come back on for a while.

I am not happy with Vodacom or their customer care and, as soon as my contracts end, I am switching over to a service provider that will actually provide the service I pay so much money for.