BV
Bennie V
1 reviews | Active since Apr 2018
05 Jul 2021, 10:33
Uncapped Fib
Good day, Vodacom. We as a Family feel Rob, **** to, Cheeted, Frustrated and Unhappy. Let us explain. On the 28th of June we lost our WiFi service from Vodacom. We called the number and got te Reference number: SR: ***. After numerous calls to date, we are still without Service. We had to buy Data in order for us to use our devices. We feel that Vodacom is breaking the Contract we have them. We cannot recommend Vodacom to friends and family if this is the type of service we receive as a Fiber customer.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
05 Jul 2021, 12:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jul 2021, 12:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
BV
Bennie V's updateReviewer Update
05 Jul 2021, 13:19Please indicate when we will have Internet again?
BV
Bennie V's update05 Jul 2021, 13:19
Reviewer Update
Please indicate when we will have Internet again?
Vodacom's replyOfficial
06 Jul 2021, 21:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with our Fibre Support Team today and was provided an update with regards to your query. Tech's are scheduled for ETA to site 7 Jul at 11h00.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Jul 2021, 21:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with our Fibre Support Team today and was provided an update with regards to your query. Tech's are scheduled for ETA to site 7 Jul at 11h00.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
BV
Bennie V's updateReviewer Update
06 Jul 2021, 21:47Looking forward to tomorrow.
Pitty I had to phone to get feedback after Vodacom promised us feedback. Please provide me a contact number if your Technician does not show up. The 48hour ETR has come and gone 6 days a go.
Pitty I had to phone to get feedback after Vodacom promised us feedback. Please provide me a contact number if your Technician does not show up. The 48hour ETR has come and gone 6 days a go.
BV
Bennie V's update06 Jul 2021, 21:47
Reviewer Update
Looking forward to tomorrow.
Pitty I had to phone to get feedback after Vodacom promised us feedback. Please provide me a contact number if your Technician does not show up. The 48hour ETR has come and gone 6 days a go.
Pitty I had to phone to get feedback after Vodacom promised us feedback. Please provide me a contact number if your Technician does not show up. The 48hour ETR has come and gone 6 days a go.
BV
Bennie V's updateReviewer Update
07 Jul 2021, 11:47Still no WiFi. Anthony, The Technician, not been seen or heard from. I have people waiting for him at home!?
BV
Bennie V's update07 Jul 2021, 11:47
Reviewer Update
Still no WiFi. Anthony, The Technician, not been seen or heard from. I have people waiting for him at home!?