Uncapped Data not working

I have had a contract with vodacom for almost 10 years now and keep on upgrading without any issues until now . I received a new alcatel router around the 8 March 2022 and was told it will only start being active on the 1st of April for my uncapped data line on cell *** , since being on uncapped from the 1st of April I keep having network issues and today when I called I was told it was due to loadshedding and I must restart my router (Alcatel) they have refreshed my network it should be fine , a couple of minutes later it again went off and I called them again and was informed Technicians are working on the issue its a general issue (no longer loadshedding now) when I spoke to a different consultant. I called the upgrades department to find out if I can cancel this upgrade That became active from the 1st April and I am told I have had the router since 8 March therefore I can’t cancel , which is ridiculous because I have been using this router from the 1st April when my upgrade became active as they advised me . I am no longer interested in this contract or uncapped data that keeps going off weekly. Please respond on email , ***