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Simone S
1 reviews | Active since Feb 2020
08 May 2021, 07:21
UNboza network sies!
My contract ended on 22 April 2021. I've been calling since the 6th April to cancel and was assured that on 1 May 2021 my sim would revert to prepaid. Lo & behold it hasn't. To date I've been promised this would be sorted and all I received was an SMS advising that no cancellation requests have been recorded, yet all their calls are recorded and in these recordings I am very clear to CANCEL. Then I am asked to rate the service I received from Deborah Mastori.....who is Deborah Mastori and WHAT SERVICE????? I want this number cancelled and no debit processed immediately as I did my due diligence!
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Vodacom's replyOfficial
08 May 2021, 15:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 May 2021, 15:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Simone S's updateReviewer Update
20 May 2021, 21:16No consultant has called me and after being assured my account would not be debited, not only was I debited but instead of the R539.99 that was my contract I've been debited with R822?? Can someone please provide me with the number for the Ombudsman as this *****ery has to end!
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Simone S's update20 May 2021, 21:16
Reviewer Update
No consultant has called me and after being assured my account would not be debited, not only was I debited but instead of the R539.99 that was my contract I've been debited with R822?? Can someone please provide me with the number for the Ombudsman as this *****ery has to end!