Unblocking of profile taking forever

I had processed an upgrade with Vodacom online and have had issues getting a refund of the pay in amount. Apparently this has been resolved however I have not as yet had the refund. I have been a vodacom customer for years before I linked my account to my work account. For all those years, I have never defaulted on a payment, but now suddenly I must pay in another R3500 to get a device and possibly go through this all over again? I just want my profile unlocked so I can pay in R170 every month. Why is this so hard for Vodacom to do? It was logged on 15 April and I'm still waiting. I fly to KZN for 2 weeks Friday morning and I can't not have a business phone for another 2 weeks. Is this really such a hard thing to fix?? Vodacom is a huge company, can you please sort this out already??