Unblocking of Phone - cannot be resolved

My wife lost her phone and called Vodacom to blacklist her phone so that nobody else could use it. It so happened the next morning a consultant at Game confirmed that the phone was found in her store. My wife then called Vodacom to undo the blacklisting, and they have asked her to fill out a whole lot of forms including a police report - for crying out loud, this happened in 12 hours.<br> Now she is trying to find out how far they are with the process as the website says within 24 hours. The call centre says it is 48 hours and another is saying 72hours. This is on contract - what more do they need and how much longer does it take to get this resolved...simply pathetic.