Unblocking a line
<p>I have had a lock on my tablet line because of a misunderstanding on payment. I have made a payment a week ago to get my line unblocked, I gave the payment two days to show after being made at a Vodavom Shop, then I called 082 111 to get help on unblocking my line. THEY couldn't help as it was out of office hours (whats new), therefore I phoned again, in office hours to the number I have been told to call which is ********** . THEY coudn't help either, according to them I am suppose to call the 082 111 and THEY will contact the correct people. So the 3rd call went to 082 111 again, where I was put on hold so that THEY can talk to the people to unlock the line. I was told that I have to wait between 2 and 48 hours, switch off my tablet for 5 minutes, switch it back on and all will be fine. When I phoned today at 17:00 (Thursday), I was told that the line is still blocked because payment was not received. Again, nobody can help as the department THEY have to phone is closed and there is no management to help / phone back or assist in anyway. So tomorrow in office hours I have to phone THEM AGAIN, for the 5th time to hope that I can use my tablet seen that I have paid them for no service what so ever. Vodacom is the first to take the peoples money, but not give them the service we are paying for. I would like every person all over the world, to think twice before using Vodacom as a "Service Provider" as THEY DO NOT PROVIDE ANY SERVICE WHAT SO EVER TO THERE CLIENTS. I will do my very best to get this message published from newspapers to all the social media the world have to offer.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer you say, as I thought...empty promisses as always. A Consultant will contact me? When?
As I said, Vodacom does not have service. I will say this again, please all, just think twice before using Vodacom as a "Service Provider" as THEY DO NOT PROVIDE ANY SERVICE WHAT SO EVER TO THERE CLIENTS.
Dear Customer you say, as I thought...empty promisses as always. A Consultant will contact me? When?
As I said, Vodacom does not have service. I will say this again, please all, just think twice before using Vodacom as a "Service Provider" as THEY DO NOT PROVIDE ANY SERVICE WHAT SO EVER TO THERE CLIENTS.
I phoned twice today, still no help...still no call back...Vodacom is the most incompitant lot off people...amazing what low class level of people we as customers have to work with. I SAY THIS AGAIN, PLEASE PLEASE PLEASE think twice before using Vodacom as a "Service Provider" as THEY DO NOT PROVIDE ANY SERVICE WHAT SO EVER TO THERE CLIENTS. I was told just know to phone again, this would be the 7th time I have to phone them as they do not phone me to resolve the problem as said above.
I phoned twice today, still no help...still no call back...Vodacom is the most incompitant lot off people...amazing what low class level of people we as customers have to work with. I SAY THIS AGAIN, PLEASE PLEASE PLEASE think twice before using Vodacom as a "Service Provider" as THEY DO NOT PROVIDE ANY SERVICE WHAT SO EVER TO THERE CLIENTS. I was told just know to phone again, this would be the 7th time I have to phone them as they do not phone me to resolve the problem as said above.
Ok...so an update...I went to the branch where I did the payment. One of the consultants "helped" me by dailing their Head Office...according to him I had to wait an hour and my Tablet will be up and running. It have been more than 2 hours and still nothing but empty promisses. Seen that nothing happened, I phoned...again. Best of all, after holding on for more than 10 minutes I just gave up...they really do not care about their customers.
Ok...so an update...I went to the branch where I did the payment. One of the consultants "helped" me by dailing their Head Office...according to him I had to wait an hour and my Tablet will be up and running. It have been more than 2 hours and still nothing but empty promisses. Seen that nothing happened, I phoned...again. Best of all, after holding on for more than 10 minutes I just gave up...they really do not care about their customers.
