Unblock phone

My daughter lost her phone in January 2015. We immediately reported it to the police, blacklisted the phone and contacted out insurance company. 2 days later her phone was found, someone accidently took it thinking it was theirs, and tried reaching my daughter to return it. I contacted the insurance company to cancel the claim, contacted Vodacom to unblock the phone, completed forms at Clearwater, sent emails, made over 15 calls, and still the phone is not unblocked. We did everything we were advised to do, and still no resolution. I emailed VSPblackliting no less than 5 times. I receive a \message read"notification but no action. We have been trying to sort this out for 3 MONTHS. This is absolutely ridiculous!! Terrible Service. Do I just give up on a relatively new phone?"""