Unblock my line

<p>Good day</p> <p> </p> <p>I am trying to unblock my cell number as it was blocked due to purchasing airtime. I had no idea that it was airtime that was due to *****. I have written an affidavit and explained that I was not aware of that. I spoke to Irene and called numerous times but unfortunately she is not avaiable.</p> <p> </p> <p>Can someone please assist me as I need to use my line for work purpose its has been over 2 weeks.</p> <p> </p> <p>Thanking you in advance.</p>