Unblacklisting taking more than 3 weeks without valid reason

My mobile device was taken Saturday three weeks ago and recovered the following Monday, in that period I had locked my Sim Card and Blacklisted my device, after recovering my device I sent a unblacklisting request from to ********** the very next morning, mind you the form states that the unblacklisting will be completed in a maximum of 48 business hours. After not receiving any feedback or confirmation from vodacom that my forms have been received and numerous attempts from me to follow up on the progress I phoned Vodacoms customer care 082 111 and was then referred to a lady Simphiwe Mhlambi, she asked me to send the request to her with a copy of my ID and a Sworn Affidavit, which I did almost immediately, the very same day she contacted me and asked me to switch my device on as it shows that it has been recovered on her system, when I did I still had no service and only allowed to make emergency calls, she told me to wait until Monday and check over the weekend if it is working, it never did, on Monday my case was escalated to a gentleman Simphiwe Zulu, who doesn't respond to e-mails clearly, I am fed up and hopes Vodacom respects the fact that I will reverse all payments to them if this issue is not sorted out soon, in my mind that is a breach of contract as I am not recieving any network service from them, told myself I would never agian take out a contract with them again since historically I have only recieved Pathetic service from them, their slogan is best network in SA, what a freaking joke!