UNBLACKLISTING PHONE

Due to my everlasting disgust, I called Vodacom customer care to confirm that my ****** phone was blacklisted. The individual I spoke to, instead of blacklisting my ****** phone, blacklisted my current device. She didn't listen to me but blacklisted my number. This is despite the fact that I gave her the ****** IMEI number!!!! When I realised what had hapended, that was when the real pain started to happen. I spoke to a maybe 20 different people and a number of them where team leaders. Despite the form stating that to unblacklist would take 24 business hours, I was without a phone the whole weekend. In fact from Thursday to date I have no connection. Some consultants don't even know that there is a blacklisting department. There is no directory at Vodacom so no body knows the person that you last spoke to. What does that mean, you start the process again with every call!!! Now that is service. Whats more, everyone says that they would call you back and they never do especially the team leader Nomsa. Vodacom SUCKS!!!!!