JR
Johann R

1 reviews | Active since Mar 2013

09 Sept 2015, 12:09

Unblacklisting of Phone

I am really sick and ****** tired of struggling with vodacom now!!! I call daily and hear different excuses on why my phone has not yet been unblacklisted. My account was in arrears and Vodacom Blacklisted the handsets and de-registered my sims.<br> <br> I rectified the issues by paying over R12000 and bringing the account up to date. Now they firstly after 2 weeks of fighting activated both the sims but only one handset. The other they cannot give me answers only excuses. <br> <br> The amount they needed to deduct has also miraculously increased from R600 to R1800 and the deduction was supposed only to happen once everything has been restored. <br> <br> Yes Vodacom, you want your money but no service delivery!!! I am fed up with these people and have a contract phone which is unusable. WELL DONE again.<br> <br> Your customer service is utterly useless and every time someone spins a new episode to the fairytale and the one knows less of the process than the last. I am sick and tired now people. <br> <br> HOW HARD CAN IT BE TO UNBLACKLIST AN IMEI NUMBER FROM YOUR NETWORK WHICH YOU BLACKLISTED YOURSELF. No ****** phone, no sap just vodacom blacklisting my phone.<br> <br> Get this fixed today or ELSE!!!<br>

0
Replies (1)
Vodacom
Vodacom's reply09 Sept 2015, 17:04
Official
Hello Zebeebee,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM