Unblacklisting of a phone

On the 21 august 2015 my Blackberry Z10 phone was blacklisted and I could not make or receive calls. When I contacted Vodacom to find out why I could not use my phone, was told that I requested that the phone be blacklisted because it was ******. I did not report any ****** phone because its still with me. I was requested to get an affidavit from the police, which I did and faxed every document required on the 6th September. Till now my phone is unusable while having to pay my monthly premiums. I am so frustrated with the service from Vodacom. People have been telling me tha Vodacom service is the worst among all the service providers. Now I believe these people, its not the worst but stinks