Unblacklisting nightmare.

On Sunday 2nd of January I app**** to blacklist a device that I thought was missing. Shortly thereafter, I found the device and app**** for it to be unblacklisted that same day. After a trip to the police station and a vodacom outlet, I submitted all the documentation required. I was told to keep the device off for 48 hours.

Since then, over a week has passed without my phone getting off of blacklist and, effectively, not being usable. I keep calling and they keep extending the timeline for the unblacklisting to happen. One person says 24 hours, the next person says 48 and the next 72 hours.

The most worrying thing is the last person I've spoken to told me that all the previous times I had called in the consultant would simply log my request and not execute on the unblacklisting. To say it is an inconvenience would be an understatement. I pay vodacom a lot of money monthly and the level of service seems to be in contempt of that.

I'd like urgent assistance with unblacklisting my device.