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Andries C

1 reviews | Active since May 2020

27 May 2020, 15:02

Unblacklisting day 40

I had cancer and missed a few payments. My account was up to date in April and paid an installment in May. My phones were blacklisted as a result. All my accounts are up to date and not issues from collections department. It is day 40 now and I am still waiting. I've sent 85 emails as I can not call or be called. All they say is please give back office 7 days to reply. It is day 40 today and still nothing. So please if there are anyone out there please assist.

0
Replies (6)
Vodacom
Vodacom's reply28 May 2020, 08:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
AC
Andries C's update28 May 2020, 10:10
Reviewer Update
Thank you. Please contact me via email as I can not accept phone calls
AC
Andries C's update29 May 2020, 05:32
Reviewer Update
Day 42 no changes
AC
Andries C's update01 Jun 2020, 05:28
Reviewer Update
Day 45 today
AC
Andries C's update03 Jun 2020, 08:02
Reviewer Update
Day 47
AC
Andries C's update03 Jun 2020, 12:09
Reviewer Update
Wow that is amazing news and if it works tomorrow I will definitely give 5 stars. Thank you so much