Unblacklisting Cellphone

I have blacklisted my cellphone a I misplaced it. Once I found it , I completed the unblacklisted form on the 31 June 2023 and forwarded it to vspblacklisting. I then received a reference number, where I then responded requesting Vodacom to assist with an urgent unblocking of the device as my work that I do is all linked to the phone. I received no response. I then called customer care to see if they can assist. The gentleman said he cant and I must go to any vodacom store to assist. The only thing he can do is log a service request and vodacom will get back to me. Vodacom please assist urgently. I am going to lose my job as the customers has now informed my manager that they cannot get a hold of me. I have told my manager of the misplacing of the phone, but this does not help as I am not available to our customers when required. Please assist with unblocking the device urgently. Your assistance will be appreciated.