WE
Wesley E
1 reviews | Active since Apr 2018
13 Jan 2026, 19:36
Unblacklisting
What a nightmare, I have. Phone that has been blacklisted due to non payment. I have paid up the account in December and to date the phone has not been unblacklisted. I am sent from pillar to post I have send documents and email over 10 times and numerous calls. I am not even sure what to do at this point. The phone was working for two days and then back to not working again. Vodacom please why do I need to do????? Then all my tickets are closed automatically ???
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Replies (2)
Vodacom's replyOfficial
14 Jan 2026, 08:51Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's reply14 Jan 2026, 08:51
Official
Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
WE
Wesley E's updateReviewer Update
17 Mar 2026, 08:27Unbelievable , 4 months later and this has still not been resolved. I am utterly disgusted that Vodacom will continue to make me pay for a service I am clearly not getting. I am sent from pillar to post. Tickets are closed queries are not being responded to at all. How can I continue to pay for a service I am not receiving????? I am told to wait 10 days as a turn around time just for the 10 days to lapse and another 10 days to start.
WE
Wesley E's update17 Mar 2026, 08:27
Reviewer Update
Unbelievable , 4 months later and this has still not been resolved. I am utterly disgusted that Vodacom will continue to make me pay for a service I am clearly not getting. I am sent from pillar to post. Tickets are closed queries are not being responded to at all. How can I continue to pay for a service I am not receiving????? I am told to wait 10 days as a turn around time just for the 10 days to lapse and another 10 days to start.