Unblacklisting

I lost my lost in December and they returned it mid March, I had already blacklisted it so I contacted Vodacom to Unblacklist my phone my first contact with them was 24 March 2025 today it’s 25 April 2025 still my phone is blacklisted they have been giving me a run around I completed the forms, switched off my phone for 48 hours called them numerous times but still no assistance thus far, I pay my phone every month but the service I get is bull****, Vodacom is the worst service provider they very *********** and lack service delivery I’m so angry every time I call them they open my network for 5 minutes then it’s back off again I am exhausted of this I need urgent help