Unblacklist not resolved day 17

I am writing to bring to your attention a serious issue regarding my telephone service which was blacklistedon ***3 by accident. I went to blacklist my husband phone which was ****** so both phones got blacklisted.I had to go get an affidavit at police station fill in forms and email it on *** telephone line has been out of service for the past 17 days(***3), and I have been unable to make or receive any calls or messages I have contacted The branch,emailed,whatsapp and been to branch but the issue remains unresolved.I received messages from Vodacom saying thy unblocked but nothing works so much lies.I just need them to give me another phone for thr pathetic service and non existent phone I have.