Unbelivable

<p>I had a cellphone contract with Vodacom which ended on 31 July 2016. I called Vodacom 2 times to request that when the contract ends, they must switch my number to prepaid, which they assured me that it will be done. Then, my phone lost network connection on the 30th of July. I went to Vodacom shop in clearwater and explained my sitiuation, the consultant gave me a cancellations numner to call as he said he's not able to assist. I called the ********** number and they told me that they can't see my information and i must go back to the Vodacom shop and ask for the manager.</p> <p> </p> <p>I went back to the Vodacom shop and asked to speak to the manager. they said I must take a sit and the manager will be with me. after waiting for the manager for 30 minutes I was sent to another consultant to assist me. She called the cancellations department and they said they can't see my details. It seems that some idiot deleted my number, even though i called 2 times to requested that it be moved to prepaid. they then told her to call IT.</p> <p> </p> <p>After calling IT they told me that i must wait for 24 hours and they'll call me back. i havent recieved any communication from Vodacom. I even called the shop again today, they promised to call me back, still wiating. meanwhile its now 4 days without a working phone.</p> <p> </p> <p>I can't be without my phone because i recieve important business and personal calls on it. Surely there's someone in Vodacom that can assist, or otherwise i'm forced to go to another provider and i'll never deal with vodacom ever again.</p> <p> </p> <p> </p> <p> </p> <p> </p>