unbelievably poor service from Vodacom Fibre !!!

Item: Vodacom
Rating: 1
Author: Gert M

Line was damaged early last week (went dead on Thursday, 11 November 2021) and technician from Vodacom Fibre came out to repair the line ... they worked on it Thursday and Friday (11 and 12 November 2021) ... and left Friday afternoon without the line being repaired ... and it being Wednesday (17 November 2021) already Vodacom has left me off-line for 7 days running with no resolution in sight!

I complained daily to my service provider (Home Connect), but all they can do is escalate the call to Vodacom Fibre .... and Vodacom Fibre does not seem to care about its customers to do anything about it ...

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Replies (1)

Vodacom's replyOfficial

17 Nov 2021, 09:44

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply17 Nov 2021, 09:44

Official