UNBELIEVABLY poor service from Vodacom Fibre

We decided to open a Vodacom Fibre contract in Pietermaritzburg on 29 July 2021, and were told that it would take 7-14 working days for them to install the fibre connection and to receive the router. First week of August, the technicians came to install the fibre cables in our home, and we were told to wait for the router to be delivered to our home within 7 days. Seven days, nothing, another week...NOTHING..we phoned the sales consultant Kevin Brown, who told us that he would 'look into' why their is a delay. He never received a response. Another week has gone by, and already were are on the 25 August 2021. We decided to phone Vodacom Fibre to get an update. We spoke to three different consultants: We phoned Consultant 1 (Ntsoaki) on 26 August who promised to phone us back with an update...NOTHING...30 August...NOTHING. We phoned Vodacom Fibre again, we spoke to Consultant 2 (Ricardo Jacobs) who also promised to get back to us...NOTHING.... We sitting here 30 August 2021, and none of these consultants bothered to give us feedback. We phoned 30 August spoke to Consultant 3 (Noxolo Xwazi) who at least was able to phone back and told us that the ROUTER WAS NEVER ORDERED. CAN YOU BELIEVE IT??? One month after Vodacom comes to our home to install the fibre cables, we haven't even received the router so that we can actually start using the fibre. I work from home and I rely on the internet. I cancelled my other service provider thinking that this ROUTER would arrive to our home in time, and now we are sitting with no internet. The level of service from Vodacom Fibre is disgusting !! How do you promise a customer that you will have a fibre connection withing 14 days, and one month after that, the customer still hasn't had the connection. And we have been loyal customers for many many years and this is the type of service we get??? UNBELIEVABLE. Clearly this is some type of **** going on.