Unbelievably poor service

<p>Vodacom Shop V&A Waterfront Cape Town. I signed a 24 month contract for R1000pm/Modum data package - they promised activation would automatically happen in 1 hour. After 4 hours I still had no activation so I tried calling them for help. I was put on hold twice and cut off twice, then finally got through left a message for 'Preston', the person who served me, to call me and advise. No-one called. I then tried calling Vodacom online directly who told me their activation dept had closed at 2pm (Sunday). I called Vodacom online again the next morning and they told me only the shop where I purchased the modum could help. I went in to see Vodacom Shop again, Preston was not in, and they initially could not find the contract. After 30 minutes they called Preston who told them he had activated the account and all I needed to do was wait awhile. I asked the person who served me to get Preston to call me when he came in at lunch-time. At 4pm no-one had called so I went back to the shop to return the modum and demand my money back. Preston then changed his story and informed me he first had to 'activate' the sim card on his phone and then it would work - something he should have informed me about & done the day before. So, it cost me hours of my time & travelling twice to a major shopping mall & parking to do a simple thing Preston should have done in the first place - or at the very least returned one of my phone calls and advise me on the matter. I will never use them again and seriously advise anyone considering using them to be very wary of the way they BS customers. Preston and Vodacom V&A Waterfront know NOTHING about customer care, and it shows on the Google ratings page where they have only one star (nothing but bad reports) </p>